Customer & partner journeys
Product discovery, verified partner accounts, referral links, ordering and order history.
PROJECT EXPERIENCE / Web & mobile
Commerce & fulfilment platform
Customer ordering connected to partner sales, warehouse operations and delivery workflows.
THE BUSINESS CHALLENGE
The process behind the project.
A commerce business needs to coordinate the customer journey with partner attribution, available stock and the operational steps behind fulfilment.
OUR CONTRIBUTION
The engagement covers web and mobile commerce, business-associate referrals and transaction-linked payment allocation. An extended scope adds warehouse and delivery applications.
FUNCTIONAL SCOPE
How the pieces fit together.
Transaction allocation
Business rules for attribution, vouchers and allocating transaction amounts to participating parties.
Warehouse workflows
The extended scope includes warehouse stock, location-based order routing and preparation statuses.
Delivery coordination
The extended scope adds delivery assignment, notifications and OTP-based delivery confirmation.
ILLUSTRATIVE WORKFLOW
From input to action.
- Place order
- Route fulfilment
- Prepare & dispatch
- Confirm delivery
Scope in context
Warehouse and delivery functions belong to the extended scope. Exchanges were handled outside the application; automated refunds were not part of the original scope.
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